Payment is due at the time of treatment unless alternative arrangements have been agreed in advance. Failure to do so will cause an account to be sent for immediate settlement. Should it be necessary for further reminders to be sent, administration charges will be incurred. After due notice, unpaid accounts will be referred to our debt collection agency and further charges will accrue.
Inability to Pay
If for any reason, you are unable to settle your account as specified, we ask you to discuss the matter with a member of staff, as soon as possible and before treatment takes place. Please note that instalments or part payment of any account may be sanctioned with the express permission of a senior member of staff but any such arrangement must be agreed before treatment takes place. Emergency treatment to alleviate suffering will always be given irrespective of ability to pay.
Methods of Payment
Accounts may be settled using cash or credit/debit cards. Card payments can be taken over the phone for your convenience. BACS payments are to be paid to the bank account shown on the foot of your invoice, and should include as an accountís reference your surname and postcode. This practice supports the principle of insuring your pet against unexpected illness and accidents. Please ask for details about insurance from any member of staff but be aware though that with any insurance company it is your responsibility to determine your level of cover and then to reclaim any fees you have paid the practice. It is also your responsibility to pay any excess that may be set according to your policy and to have knowledge of any condition exclusions. In certain instances arrangements can be made for your insurer to make their payment directly to us but this only applies to particular insurance Agreement of a direct claim does not transfer liability of fees incurred to the practice. If at any point the insurer refuses payment for a direct claim, the owner will still be fully liable for all costs incurred. The insurance policy is a private agreement between the owner and insurer. The practice cannot be involved in disputes over non-payment of insurance claims.
Whilst we make every reasonable effort to send out reminders for annual vaccinations, the responsibility to keep them up to date remains with you. Please be aware that PETS passports require rabies vaccination boosters so please keep a personal record of when this is due.
Prescriptions are available from the practice. There is a charge for a written. You may obtain Prescription Only Medicines, Category V, (POMVs) from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. Your veterinary surgeon may prescribe POMVs only for animals under his or her care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal. The policy of this practice is to re-assess an animal requiring prescriptions every six months, but this may vary with individual circumstances. The charge for this re-examination is a reduced consultation fee. Flea and worm treatments can however be dispensed without examination as part of a health plan agreed at the annual health assessment. Clients are requested to give 48 hoursí notice for repeat prescriptions.
In accordance with the Medicines Act we will always use a veterinary licensed product. Should this not be available we will then use veterinary products licensed for use in other species and failing that a human medical product. Any use of off-licence medication will be based upon or knowledge of its use in animals and an assessment made of the risk and benefits involved. This is particularly common in species other than dogs and cats for which few licensed products are available. Please speak to a veterinary surgeon if you have any concerns about this issue.
The information contained in this website, Hillside Veterinary Centre, is for general information purposes only. The information is provided by the practice and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore at your own risk. In no event will the practice be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites. We have no control over the nature, content and availability of any of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Ownership of Records
The ownership of radiographs and all other records will remain at all times with the practice as part of the complete and comprehensive records. Charges made for x-rays are for the production and interpretation of them. If required, we can arrange copies of the x-rays but this would be at your expense.
Radiographs and copies of all laboratory results, with a summary of the history will be passed on, by request, to another Veterinary Surgeon should the need arise. You may view your pet's clinical notes on request by appointment only. Please note it is your responsibility to provide us with accurate contact details.
General Data Protection
With the improvement of the Data Protection Act, it is appropriate that we ensure that we hold the correct information about you, and state how and why we do so. We do not hold sensitive data, only names, addresses and telephone numbers so that we can identify our patients and contact their owners. We may collect e-mail addresses in the future, if clients wish to be contacted that way.
We do not give nor sell this information to other organisations for marketing purposes. We do use some or all this information when sending samples to laboratories; patients for referral; or cremation; or ordering restricted/ specific drugs.
The information is held in collaboration with Idexx-Animana - our software supplier. Paper documents are also held. Paper documents are usually destroyed after 1 or 7 years depending on their nature. Computer records will be held for the expected life-time of the patients. This information will be transferred to other veterinary practices, on request, when the patient changes practice.
You may request a copy of the information we hold about you, and correct details. You may also request we eliminate your records completely, if this does not conflict with our legitimate business interests. Whilst attending the surgery we will take the opportunity to update our records and check your consent to us contacting you about your pets' vaccination and parasite control.